Orders will be processed within 24 hours for products in stock. For products that are not in stock, allow approximately three-four weeks for delivery (we will notify you of any delays associated with your order). Shipping days are Monday - Friday 9 am - 5pm we do not ship Saturday or Sunday or holidays. All orders are shipped from North Carolina USA. Including Canadian and International orders.

DISCREET SHIPPING:
We assure your discretion and privacy by shipping every order with Priority Post shipped in a standard Red, White, and Blue box (priority mail is available in the U.S. only). These boxes are supplied to us by the US postal service and are the same as those used by thousands of mail order companies around the country. Our return address on all packages.
Return Address:  

"Warehouse Shipping"
Cherryville Public Warehouse
1000 West Academy Street
PO Box 400
Cherryville, NC
28021


Customs and Duty (if applicable)
Shipments outside the United States, may be subject to customs clearance charges or import duty. "iseeyourunderwear.com" does not set these charges and cannot control whether your package will be subject to such fees, fees are determined by the authorities in the destination country.


Return and Exchange Policy

Returning Items:
"iseeyourunderwear.com" offers only quality products, that is why we are confident that you will be satisfied with your purchases. However, we are aware that sometimes, for different reasons, you would like to return some items. Our priority is to make the procedure as simple as possible. If you are unsatisfied with an unused item, we will take the item back within 30 days of purchase.

We will refund the price of the item including taxes, if applicable. Just return the item in its original condition. Shipping charges are not refundable unless if we have sent you an incorrect or defective item. Please note that you must contact us before returning or exchanging an item. You will find our return address listed below. You will be given you a return/exchange authorization number to include with your return.
Do not send packages back to us billed to recipient ( using our USPS account) items will be rejected and may be charged $25.00 processing fee. You may also be charged by USPS for shipment both ways . You are responsible for correctly shipping items to us; you are responsible for making sure the package gets to us. Use delivery confirmation and insurance to cover any lost packages. We are not responsible for lost or packages not received.
Due to the intimate nature of underwear, health regulations prevent us from accepting any worn product for return or exchange. Only unworn garments in their original packaging (including hang tags) can be returned. Items worn will be rejected for health reasons and return shipping will be applied prior to re-shipping. Re-shipping payment must be completed within thirty days of our warehouse receiving items or items will be disposed.

Exchange Items:
New merchandise may be exchanged for different sizes or styles within 30 days of purchase. Tags must still be attached, and the merchandise must be in new saleable condition. Inventory cannot be guaranteed to be available. We may, at our discretion, substitute a similar style or issue a refund in place of an exchange. Due to the intimate nature of underwear, health regulations prevent us from accepting any worn product for return or exchange. Only unworn garments in their original packaging (including hang tags) can be returned. Items worn will be rejected for health reasons and return shipping will be applied prior to re-shipping. We will refund the price of the item including taxes, if applicable. Just return the item in its original condition. Shipping charges are not refundable unless if we have sent you an incorrect or defective item. Please note that you must contact us before returning or exchanging an item. You will find our return address listed below. You will be given you a return/exchange authorization number to include with your return.
Returns may be subject to re-shipping fees if you received free or discounted shipping.
Due to the intimate nature of underwear, health regulations prevent us from accepting any worn product for return or exchange. Only unworn garments in their original packaging (including hang tags) can be returned. Items worn will be rejected for health reasons and return shipping will be applied prior to re-shipping. Re-shipping payment must be completed within thirty days of our warehouse receiving items or items will be disposed.
Do not send packages back to us billed to recipient ( using our USPS account) items will be rejected and may be charged $25.00 processing fee. You may also be charged by USPS for shipment both ways . You are responsible for correctly shipping items to us; you are responsible for making sure the package gets to us. Use delivery confirmation and insurance to cover any lost packages. We are not responsible for lost or packages not received.
Exchanges will be subject to re-shipment charges to cover shipping costs. If you wish to return an item that was sent by mistake or is defective, send an e-mail to sales@iseeyourunderwear.com and indicate the nature of the error. Please note that you must contact us before returning or exchanging an item. You will be supplied with a return/exchange authorization number. Return Addresses:  

"Warehouse Shipping"
Cherryville Public Warehouse
1000 West Academy Street
PO Box 400
Cherryville, NC
28021


Secure Payment Online with PayPal.com
Payment is secure with Paypal. Your personal information and Credit Card processing is done via Paypal. We do not process credit card information. PayPal is a secure and safe method of payment whether you have an account with PayPal or whether it is a one time purchase.
When you select to pay by Pay Pal you will be temporarily transferred to the PayPal.com web site. Once you are there you will be asked to enter your account information; the availability of the required funds will be verified and then you will be returned to the "iseeyourunderwear.com" web site. At this point, you will be informed if your transaction has been approved.
Payment may also be by VISA or MASTERCARD with our secure online Payment gateway FIREPAY.