Optimal Payments Merchant

Posted on September 13, 2010 by iseeyourunderwear

Security History

Web Site Upgrades In keeping with our policy of continuously improving our merchant services, the Optimal Payments Network Operations group will be performing an upgrade to our database servers on Saturday, September 18, 2010, beginning at 8 p.m. EDT, and lasting no longer than 2 hours. This upgrade to our already state-of-the-art database will even further maximize important features such as security and reporting performance. During the upgrade period, you will not be able to process online transactions through realtime.firepay.com or webservices.optimalpayments.com, nor will you be able to access the merchant back office (admin.firepay.com). Note that Optimal Payments will issue a follow-up advisory when the upgrade is completed. Please accept our apologies for any inconvenience this may cause you. If you have any questions regarding this upgrade, please contact your relationship manager or feel free to contact us using the following information:Dear Optimal Payments Merchant, Recently, the Optimal Payments Network Operations group notified you of an upcoming upgrade to our database, originally scheduled for Saturday, September 18, 2010, beginning at 8 p.m. EDT, and lasting no longer than 2 hours. Please note that the schedule for this upgrade has been changed to Sunday, September 19, 2010, beginning at 5. a.m. EDT, and lasting no longer than 2 hours. During this upgrade period, you will not be able to process online transactions through realtime.firepay.com or webservices.optimalpayments.com, nor will you be able to access the merchant back office. Optimal Payments will issue a follow-up advisory when the upgrade is completed. Please accept our apologies for any inconvenience this procedure may cause you. If you have any questions regarding the new schedule for this upgrade, please contact your relationship manager or feel free to contact us using the following information: Dear Optimal Payments Merchant, Please note that as of 07:45 a.m. ET, all Optimal Payments services are back online. We apologize for any inconvenience the interruption has caused you and thank you for your understanding in this matter. If you have any questions, please do not hesitate to contact us using the following information: Dear Optimal Payments Merchant,One of Optimal Payments’ acquirers will be performing a scheduled maintenance on Sunday September 26, 2010, beginning at 4:00 a.m. EDT and finishing no later than 6:00 a.m. EDT. During the maintenance period, you may encounter timeouts while processing online transactions via (realtime.firepay.com) and (webservices.optimalpayments.com). Access to the Virtual Terminal in the merchant back office (admin.firepay.com) may be affected as well. Please accept our apologies for any inconvenience this may cause you. If you have any questions regarding this scheduled maintenance, please contact your relationship manager or feel free to contact us using the following information: Dear Optimal Payments Merchant,One of Optimal Payments’ acquirers will be performing a scheduled maintenance on Tuesday March 8, 2011, beginning at 3:00 a.m. EST and finishing no later than 7:00 a.m. EST.During the maintenance period, you may encounter timeouts while processing online transactions via (realtime.firepay.com) and (webservices.optimalpayments.com). Access to the Virtual Terminal in the merchant back office (admin.firepay.com) may be affected as well.Please accept our apologies for any inconvenience this may cause you. If you have any questions regarding this scheduled maintenance, please contact your relationship manager or feel free to contact us using the following information:Regards,Optimal Payments Technical Support.Update to Customer Data Security Dear Optimal Payments Merchant,Please be advised of an update to the Optimal Payments’ acquirer maintenance scheduled to be performed on Tuesday March 8, 2011, at 3:00 a.m. EST until 7:00 a.m. EST. The affected outage period is expected to be an approximate of 5 minutes duration within the specified window in which you may encounter timeouts while processing online transactions via (realtime.firepay.com) and (webservices.optimalpayments.com). Access to the Virtual Terminal in the merchant back office (admin.firepay.com) may be affected as well.Please accept our apologies for any inconvenience this may cause you. If you have any questions regarding this scheduled maintenance, please contact your relationship manager or feel free to contact us using the following information:Regards,Optimal Payments Technical SupportDear Optimal Payments Merchant, March 11, 2011Please note that we are currently experiencing intermittent interruptions to our transaction-processing services. This may either cause transactions to time out or prevent transactions from reaching us. We are investigating the cause of the interruptions and will contact you as soon as we have resolved the issue.Please accept our apologies for any inconvenience this may cause you. If you have any questions please contact your relationship manager or feel free to contact us using the following information:Dear Optimal Payments Merchant,Please note that as of 6:04 p.m. EST, all Optimal Payments services are back online. We apologize for any inconvenience the interruption has caused you and thank you for your understanding in this matter.If you have any questions, please do not hesitate to contact us using the following information:Email**** NOTE: Do Not Reply to This Email - Please See Contact Information Below ****March 20/2011Dear Optimal Payments Merchant,Please note that we are currently experiencing intermittent interruptions to our transaction-processing services at one of our acquirers. This may either cause transactions to time out or prevent transactions from reaching us. We are investigating the cause of the interruptions and will contact you as soon as we have resolved the issue.Please accept our apologies for any inconvenience this may cause you. If you have any questions please contact your relationship manager or feel free to contact us using the following information:Email:**** NOTE: Do Not Reply to This Email - Please See Contact Information Below ****Dear Optimal Payments Merchant,Please note that as of 5:13 a.m. ET, March 20/2011 all Optimal Payments services are back online. We apologize for any inconvenience the interruption has caused you and thank you for your understanding in this matter.If you have any questions, please do not hesitate to contact us using the following information**** NOTE: Do Not Reply to This Email - Please See Contact Information Below ****Mar31/2011Dear Optimal Payments Merchant,Please note that we are currently experiencing interruptions to our transaction-processing services. This may either cause transactions to time out or prevent transactions from reaching us. We are investigating the cause of the interruptions and will contact you as soon as we have resolved the issue.Please accept our apologies for any inconvenience this may cause you. If you have any questions please contact your relationship manager or feel free to contact us using the following information:Email: support.com**** NOTE: Do Not Reply to This Email - Please See Contact Information Below ****March31/2011Dear Optimal Payments Merchant,Please note that as of 11:48 a.m. EDT, all Optimal Payments services are back online. We apologize for any inconvenience the interruption has caused you and thank you for your understanding in this matter.If you have any questions, please do not hesitate to contact us using the following information:Dear Optimal Payments Merchant,One of Optimal Payments’ acquirers will be performing a scheduled maintenance on Tuesday, April 5 2011, beginning at 4:00 a.m. EDT and finishing no later than 7:00 a.m. EDT.During the maintenance period, you may experience intermittent outages of up to 5 minutes while processing online transactions via (realtime.firepay.com) and (webservices.optimalpayments.com). Access to the Virtual Terminal in the merchant back office (admin.firepay.com) may be affected as well.Please accept our apologies for any inconvenience this may cause you. If you have any questions regarding this scheduled maintenance, please contact your relationship manager or feel free to contact us using the following information:Merchant,Please note that as of April 05,2011 04:00 a.m. ET, all Optimal Payments services are back online. We apologize for any inconvenience the interruption has caused you and thank you for your understanding in this matter.If you have any questions, please do not hesitate to contact us using the following information:Dear Optimal Payments Merchant,A maintenances is scheduled to be performed by Moneris, one of Optimal Payments primary acquirers. it will take place on Tuesday, November 15, 2011. The maintenance will only affect processing for a 10 minute period between the scheduled window of 03:00 a.m. ET and 07:00 a.m. ET.During the maintenance period, you may encounter timeouts while processing online transactions via (realtime.firepay.com) and (webservices.optimalpayments.com). Access to the Virtual Terminal in the merchant back office (login.netbanx.com) may be affected as well.Please accept our apologies for any inconvenience this may cause you. If you have any questions regarding this scheduled maintenance, please contact your relationship manager or feel free to contact us using the following information:

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